Service Announcements

Technology Services utilizes an Incident Communication Plan to facilitate timely communication regarding technology maintenance and service interruptions to Puget Sound Critical Services. As part of this plan, Technology Services posts announcements on this page and encourages Puget Sound community members to sign up for our TS Communications listserv.

To opt in to the TScommunications listserv:

1. Navigate to https://mailweb.pugetsound.edu/mailman/listinfo 
2. Locate TScommunications from the list and click on the name.
3. Fill out the information in the “Subscribing to TScommunications” section.

To prevent TS notifications from being lost in your inbox or to learn more about filtering messages, check out these resources:

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  SUBSCRIBE TO SERVICE ANNOUNCEMENTS

  • Firewall Maintenance – Sunday Sept 29, 2 p.m.-5 p.m.
    September 26, 2019 2:57 PM

    This is an announcement from Technology Services (TS). Please see details below.

    NETWORK: Firewall Maintenance

    Sunday, September 29, 2019 from  2 p.m.-5 p.m.

    REASON FOR IMPACT: To ensure a secure, reliable computing environment Technology Services will be performing maintenance on our firewall during this timeframe. These firewalls help prevent unauthorized users from accessing the campus network. Because of redundant firewalls there will be minimal downtime of the network that lasts only a few seconds as we switch between the primary and secondary firewalls. Users may experience momentary drops in internet service during this maintenance window.

    ADDITIONAL INFORMATION:

    ·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

     

    To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

     

  • {PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Sept 22, 6 a.m.-3 p.m. [COMPLETE]
    September 22, 2019 2:39 PM

    This is an announcement from Technology Services (TS). Please see details below:

    Puget Sound Systems and Applications: Planned Maintenance [COMPLETE]

    Sunday, September 22, 2019 from 6 a.m.-3 p.m.

    SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

    Campus file servers

    Email and calendar

    Canvas

    Moodle

    pugetsound.edu

    myPugetSound.edu  

    PeopleSoft Human Resources

    PeopleSoft Financials

    PeopleSoft Campus Solutions

    vDESK

    Various Puget Sound systems and applications

    DATE(s) of IMPACT: Sunday, September 22, 6 a.m.-3 p.m.

    REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

    ADDITIONAL INFORMATION:

    ·        The university network, internet access and wireless will NOT be affected.

    ·        Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

    ·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

    To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

     

  • {PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Sept 22, 6 a.m.-3 p.m.
    September 16, 2019 10:25 AM

    This is an announcement from Technology Services (TS). Please see details below:

    Puget Sound Systems and Applications: Planned Maintenance

    Sunday, September 22, 2019 from 6 a.m.-3 p.m.

    SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

    Campus file servers

    Email and calendar

    Canvas

    Moodle

    pugetsound.edu

    myPugetSound.edu  

    PeopleSoft Human Resources

    PeopleSoft Financials

    PeopleSoft Campus Solutions

    vDESK

    Various Puget Sound systems and applications

    DATE(s) of IMPACT: Sunday, September 22, 6 a.m.-3 p.m.

    REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

    ADDITIONAL INFORMATION:

    ·        The university network, internet access and wireless will NOT be affected.

    ·        Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

    ·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

    To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

     

  • {ACTIVE DIRECTORY} Planned Maintenance – Thurs Sept 12, 9 p.m. – 11 p.m.
    September 12, 2019 11:19 AM

    This is an announcement from Technology Services (TS). Please see details below.

    ACTIVE DIRECTORY: Planned Maintenance

    Thursday, September 12 from 9:00 p.m. to 11:00 p.m.

    REASON FOR IMPACT: Technology services will be performing maintenance on our Active Directory system to improve performance for internet name resolution.

     

    ADDITIONAL INFORMATION:

    ·         During the maintenance window users may temporarily be denied access when logging into university services.

    ·         During the maintenance window websites may take longer to load than normal.

    ·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

     

    To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

  • {Phone (VOIP) System} Planned Maintenance, Thurs Sept 12, 7 p.m.-7:10 p.m.
    September 11, 2019 3:19 PM

    This is an announcement from Technology Services (TS). Please see details below.

    PHONE (VOIP) SYSTEM: Planned Maintenance

    Thursday, September 12 from  7:00 p.m.-7:10 p.m.

    REASON FOR IMPACT: Network Services will be performing a test of our telephone system. This will not impact outbound calls, but may cause inbound calls to fail.

     

    ADDITIONAL INFORMATION:

    ·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

     

    To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

     

     

     

     

     

     

                                                                                                                                                                                                                                               

  • {Metasys/Johnson Controls} Planned Maintenance – Thurs Sept 12, 7 a.m. – 8 a.m.
    September 10, 2019 8:21 AM

    This is an announcement from Technology Services (TS). Please see details below.

    Metasys/Johnson Controls: Planned Maintenance

    Thursday, September 12 from 7 a.m.-8 a.m.

    REASON FOR IMPACT: Technology Services will be performing maintenance to the system that handles heating, cooling, and provides fire alarm reporting to various buildings on campus. Security Services and Facilities Services will also be involved during the maintenance window.

     

    ADDITIONAL INFORMATION:

    ·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

     

    To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

     

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