Service Announcements

Technology Services utilizes an Incident Communication Plan to facilitate timely communication regarding technology maintenance and service interruptions to Puget Sound Critical Services. As part of this plan, Technology Services posts announcements on this page and encourages Puget Sound community members to sign up for our TS Communications listserv.

To opt in to the TScommunications listserv:

1. Navigate to https://mailweb.pugetsound.edu/mailman/listinfo 
2. Locate TScommunications from the list and click on the name.
3. Fill out the information in the “Subscribing to TScommunications” section.

To prevent TS notifications from being lost in your inbox or to learn more about filtering messages, check out these resources:

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  • Network – Certain External Websites Inaccessible
    September 21, 2017 10:05 AM

    Update: This issue seems to be resolved as we can now access websites that were not working any longer.  Some websites that were not working included Wells Fargo and LogMeIn.  Those sites are now accessible.  If you are still seeing issues accessing websites please let the Service Desk know.

    Thank you!
    ————————-
    We are currently investigating an issue of certain websites not being accessible.  The problem seems to be downstream from the university network and we are reaching out to our Internet providers to troubleshoot.

    Thank you for your patience.

  • Network Maintenance – 09/18/2017 [COMPLETE]
    September 18, 2017 10:14 AM

    UPDATE:  Maintenance has been completed.
    ———-
    Technology Services will be replacing a switch to fix an intermittent network issue starting at noon today.   Down time should be limited to under 15 minutes and will cause  some wireless, some phones and some network ports to go down.  We apologize for the short notice but this intermittent issue is currently affecting some users phones and network connectivity and needs to be rectified as soon as possible.

    Thank you

  • {PUGETSOUND SYSTEMS}: Patch Maintenance, Sept 10, 3 a.m.-noon
    September 7, 2017 4:52 PM

    This is an announcement from Technology Services (TS). Please see details below:

       [UPDATE] The below planned maintenance is COMPLETE.

    PLANNED MAINTENANCE: PUGET SOUND SYSTEMS and APPLICATIONS

    SEPTEMBER 10, 3 a.m.-noon

    <![if !supportLists]>·          <![endif]>SYSTEMS IMPACTED: the following systems will be intermittently unavailable during the maintenance window.  

    <![if !supportLists]>·        <![endif]>Campus file servers

    <![if !supportLists]>·        <![endif]>Cascade

    <![if !supportLists]>·        <![endif]>Email and calendar

    <![if !supportLists]>·        <![endif]>Moodle

    <![if !supportLists]>·        <![endif]>pugetsound.edu

    <![if !supportLists]>·        <![endif]>myPugetSound.edu  

    <![if !supportLists]>·        <![endif]>PeopleSoft Human Resources

    <![if !supportLists]>·        <![endif]>PeopleSoft Financials

    <![if !supportLists]>·        <![endif]>PeopleSoft Campus Solutions

    <![if !supportLists]>·        <![endif]>VPN

    <![if !supportLists]>·        <![endif]>vDESK

    <![if !supportLists]>·        <![endif]>Various Puget Sound systems and applications

    <![if !supportLists]>·          <![endif]>DATE(s) of IMPACT: September 10, 3 a.m.- noon

    <![if !supportLists]>·          <![endif]>REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on their production servers.

    <![if !supportLists]>·          <![endif]>ADDITIONAL INFORMATION:

    <![if !supportLists]>·        <![endif]>The university network, internet access and wireless will NOT be affected.

    <![if !supportLists]>·        <![endif]>Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

    <![if !supportLists]>·        <![endif]>For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

    To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

  • Network Internet Outage – 08/25/2017 (10 PM to 2 AM) [COMPLETE]
    August 25, 2017 1:14 PM

    Update:  This maintenance has been completed.

    Our main internet provider will be doing some maintenance from 8/25/2017 starting at 10pm and lasting until 2am.  There could be intermittent internet outages during this time while work is being done.

    Thank you

  • Network Maintenance, August 24 at 7:30a
    August 23, 2017 2:26 PM

    On Thursday, August 24 at 7:30a the network team will be completing maintenance on our core router to resolve an issue with our Safe Connect system. The work being performed will have very little impact and will be over in less than 5 minutes.

  • Pre Production Server Patch Maintenance {Completed}
    August 22, 2017 10:13 AM

    UPDATE – This has been completed

    ​Pre-Production Server Patch Maintenance is scheduled for Thursday, 08/24/2017, from 8 AM to 5 PM with PeopleSoft Dev/Test systems getting updated after 12 PM. This should NOT affect any production services such as email, individual and departmental file shares, database applications, or web services (Moodle, vDesk, etc.). If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu Ctrl+Click or tap to follow the link”>servicedesk@pugetsound.edu.

    Technology Services schedules regular maintenance windows to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

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