Service Announcements

Technology Services utilizes an Incident Communication Plan to facilitate timely communication regarding technology maintenance and service interruptions to Puget Sound Critical Services. As part of this plan, Technology Services posts announcements on this page and encourages Puget Sound community members to sign up for our TS Communications listserv.

To opt in to the TScommunications listserv:

1. Navigate to https://mailweb.pugetsound.edu/mailman/listinfo 
2. Locate TScommunications from the list and click on the name.
3. Fill out the information in the “Subscribing to TScommunications” section.

To prevent TS notifications from being lost in your inbox or to learn more about filtering messages, check out these resources:

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  • [Network} Unplanned Outage, 2:55p to 3:03p – RESOLVED
    August 15, 2018 3:27 PM

    This is an announcement from Technology Services (TS). Please see details below.

    Network: Unplanned Outage – Resolved

    Wednesday, August 15 at 2:55 p.m. – 3:03 p.m.

    REASON FOR IMPACT: We experienced an unplanned phone and network/Internet outage on campus this afternoon. Technology Services identified the cause of the issue- a cable was plugged into a piece of network equipment in a way that caused a network loop.

     

    ADDITIONAL INFORMATION:

    ·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

     

    To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

     

  • {Network File Servers} Stafffiles – RESOLVED @ 4:26 p.m.
    August 14, 2018 4:31 PM

    This is an announcement from Technology Services (TS). Please see details below.

    Network File Servers: Stafffiles

    Tuesday, August 14 at 4:15pm – 4:26pm

    REASON FOR IMPACT: There was a problem accessing the staffiles file share and Technology Services has resolved the issue.

     

    ADDITIONAL INFORMATION:

    ·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

     

    To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

     

  • {Firewall/ Network} System Maintenance, August 15 @ 5:00 a.m.
    August 14, 2018 11:13 AM

    This is an announcement from Technology Services (TS). Please see details below.

    Firewall/ Network: System Maintenance

    Wednesday, August 15 from 5:00 a.m. to 6:00 a.m.

    REASON FOR IMPACT: Technology Services will be testing our new firewall equipment to ensure that our back up procedures function correctly in the event of equipment failure. Our firewall equipment sits in front of our primary Internet line and helps funnel access appropriately. If we encounter technical issues with our main Internet line or part of our firewall equipment, we want to ensure that the campus will not lose complete network and Internet access. During this maintenance window the campus will briefly lose access to the Internet while we test our back up procedures. Any loss of Internet/ network should be brief with minimal impact to those on campus during this window.

     

    ADDITIONAL INFORMATION:

    ·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

     

    To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

  • {vDesk} System Maintenance, August 10 from 10:00 a.m. to Noon
    August 10, 2018 8:32 AM

    This is an announcement from Technology Services (TS). Please see details below.

    vDesk: System Maintenance

    Friday, August 10 from 10:00 a.m. to 12:00 p.m.

    REASON FOR IMPACT: Technology Services will be working with our vendor partner during this time frame to resolve an issue with HTML-only access to our vDesk environment. From 10:00 a.m. until noon please expect the vDesk environment to be intermittently available. If you need to actively work during this time, please save your work often.

     

    ADDITIONAL INFORMATION:

    ·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

     

    To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

     

  • {Internet/ Network} Firewall Upgrade Complete, vDesk Client Accessible
    August 4, 2018 4:31 PM

    Good afternoon-

    Technology Services has partially resolved the issue with vDesk. Please use the vDesk Horizon client to access vDesk over the weekend. TS is working with our vendor partner to get HTML only access to vDesk accessible again and we anticipate this will be resolved early next week. Thank you for your understanding!

     

    To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

     

     

    Sent: Saturday, August 4, 2018 5:53 AM
    To: ‘tscommunications@listhost.pugetsound.edu’ <tscommunications@listhost.pugetsound.edu&gt;
    Cc: TS Maintblog <tsmaintblog@pugetsound.edu&gt;
    Subject: {Internet/ Network} Firewall Upgrade Complete, vDesk Inaccessible

     

    This is an announcement from Technology Services (TS). Please see details below.

    Internet/ Network: Firewall Upgrade Complete, vDesk Inaccessible

    REASON FOR IMPACT: Technology Services has completed our firewall upgrade and most systems and services are accessible. Our vDesk system is currently inaccessible and we intend to have this available again later this weekend.

     

    ADDITIONAL INFORMATION:

    ·        A network firewall is used to help protect our internal Puget Sound network from both external and internal threats. Firewalls help information technology teams wall off portions of technology systems, like our Puget Sound servers, from general Internet access, which is a key step in preventing unauthorized access to our University data and systems. Next generation firewalls like the Palo Alto we’re installing are also setup to help mitigate potential threats as they are happening, in the moment they are happening. Older firewalls have less proactive toolsets and rely on staff to manually update configurations to address potential threats.

    ·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

     

    To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

     

  • {Internet/ Network} Firewall Upgrade Complete, vDesk Inaccessible
    August 4, 2018 5:53 AM

    This is an announcement from Technology Services (TS). Please see details below.

    Internet/ Network: Firewall Upgrade Complete, vDesk Inaccessible

    REASON FOR IMPACT: Technology Services has completed our firewall upgrade and most systems and services are accessible. Our vDesk system is currently inaccessible and we intend to have this available again later this weekend.

     

    ADDITIONAL INFORMATION:

    ·        A network firewall is used to help protect our internal Puget Sound network from both external and internal threats. Firewalls help information technology teams wall off portions of technology systems, like our Puget Sound servers, from general Internet access, which is a key step in preventing unauthorized access to our University data and systems. Next generation firewalls like the Palo Alto we’re installing are also setup to help mitigate potential threats as they are happening, in the moment they are happening. Older firewalls have less proactive toolsets and rely on staff to manually update configurations to address potential threats.

    ·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

     

    To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

     

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