Service Announcements

Technology Services utilizes an Incident Communication Plan to facilitate timely communication regarding technology maintenance and service interruptions to Puget Sound Critical Services. As part of this plan, Technology Services posts announcements on this page and encourages Puget Sound community members to sign up for our TS Communications listserv.

To opt in to the TScommunications listserv:

1. Navigate to https://mailweb.pugetsound.edu/mailman/listinfo 
2. Locate TScommunications from the list and click on the name.
3. Fill out the information in the “Subscribing to TScommunications” section.

To prevent TS notifications from being lost in your inbox or to learn more about filtering messages, check out these resources:

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  SUBSCRIBE TO SERVICE ANNOUNCEMENTS

  • {Network} Internet Slowness On-Campus for Wireless/ Wired, December 7, 9:45p – 12:30p – RESOLVED
    December 8, 2017 12:39 AM

    This is an announcement from Technology Services (TS). Please see details below.


    NETWORK: Internet Slowness On-Campus for Wireless & Wired Connections – RESOLVED

    Wednesday, December 7, 9:45p – 12:30p

    REASON FOR IMPACT: The issue that was impacting our Internet access on-campus has been resolved. Wireless and wired access to the Internet and Puget Sound resources should be performing as usual. Thank you for your patience while we worked on this issue.

    ADDITIONAL INFORMATION

    1. For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

    To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.


    From: tscommunications-bounces@listhost.pugetsound.edu <tscommunications-bounces@listhost.pugetsound.edu&gt; on behalf of tscommunications@listhost.pugetsound.edu <tscommunications@listhost.pugetsound.edu&gt;
    Sent: Friday, December 8, 2017 12:04 AM
    To: TSCommunications
    Subject: [Tscommunications] {Network} Internet Slowness On-Campus for Wireless/ Wired, December 7, 9:45p – Ongoing
     

    This is an announcement from Technology Services (TS). Please see details below.


    NETWORK: Internet Slowness On-Campus for Wireless & Wired Connections

    Wednesday, December 7, 9:45p – Ongoing

    REASON FOR IMPACT: Technology Services is working with our Internet Service Provider to troubleshoot faulty network equipment that is responsible for providing our Internet speed (bandwidth) on campus. Accessing Internet and network while on-campus is currently slow and Puget Sound web sites and services such as email will appear slow from off-campus as well. There is currently no estimated time to resolution, though our Technology Services staff are on-site and are working through escalated support with our Internet Service Provider. We will provide updates as they are available.

    ADDITIONAL INFORMATION:

    1. The network equipment that is causing the problem is the network router that provides external Internet access from the outside world to our campus. We receive this service from K20, an Internet Service Provider. The campus still has some Internet, albeit slow, because Technology Services has a secondary link established in case of emergency. However, while our normal Internet line allows for speeds up to 10Gb (depending on the networking equipment, cabling and computing devices available to parse the connection), this secondary backup link has 200 Mb available.
    2. For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

    To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.


    From: tscommunications-bounces@listhost.pugetsound.edu <tscommunications-bounces@listhost.pugetsound.edu&gt; on behalf of tscommunications@listhost.pugetsound.edu <tscommunications@listhost.pugetsound.edu&gt;
    Sent: Thursday, December 7, 2017 10:17 PM
    To: TSCommunications
    Subject: [Tscommunications] {Network} Internet Slowness On-Campus for Wireless/ Wired, December 7, 9:45p
     

    This is an announcement from Technology Services (TS). Please see details below.


    NETWORK: Internet Slowness On-Campus for Wireless & Wired Connections

    Wednesday, December 7, beginning at 9:45p

    REASON FOR IMPACT: Technology Services is investigating an issue on-campus that is causing slow wireless and wired connection to the Internet. At this time we believe the issue is with network equipment provided by our Internet Service Provider and we are working with them to troubleshoot the issue. There is currently no estimated time to resolution and we will send updates as they are available

    ADDITIONAL INFORMATION:

    1. For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

    To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

  • {Network} Internet Slowness On-Campus for Wireless/ Wired, December 7, 9:45p – Ongoing
    December 8, 2017 12:04 AM

    This is an announcement from Technology Services (TS). Please see details below.


    NETWORK: Internet Slowness On-Campus for Wireless & Wired Connections

    Wednesday, December 7, 9:45p – Ongoing

    REASON FOR IMPACT: Technology Services is working with our Internet Service Provider to troubleshoot faulty network equipment that is responsible for providing our Internet speed (bandwidth) on campus. Accessing Internet and network while on-campus is currently slow and Puget Sound web sites and services such as email will appear slow from off-campus as well. There is currently no estimated time to resolution, though our Technology Services staff are on-site and are working through escalated support with our Internet Service Provider. We will provide updates as they are available.

    ADDITIONAL INFORMATION:

    1. The network equipment that is causing the problem is the network router that provides external Internet access from the outside world to our campus. We receive this service from K20, an Internet Service Provider. The campus still has some Internet, albeit slow, because Technology Services has a secondary link established in case of emergency. However, while our normal Internet line allows for speeds up to 10Gb (depending on the networking equipment, cabling and computing devices available to parse the connection), this secondary backup link has 200 Mb available.
    2. For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

    To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.


    From: tscommunications-bounces@listhost.pugetsound.edu <tscommunications-bounces@listhost.pugetsound.edu&gt; on behalf of tscommunications@listhost.pugetsound.edu <tscommunications@listhost.pugetsound.edu&gt;
    Sent: Thursday, December 7, 2017 10:17 PM
    To: TSCommunications
    Subject: [Tscommunications] {Network} Internet Slowness On-Campus for Wireless/ Wired, December 7, 9:45p
     

    This is an announcement from Technology Services (TS). Please see details below.


    NETWORK: Internet Slowness On-Campus for Wireless & Wired Connections

    Wednesday, December 7, beginning at 9:45p

    REASON FOR IMPACT: Technology Services is investigating an issue on-campus that is causing slow wireless and wired connection to the Internet. At this time we believe the issue is with network equipment provided by our Internet Service Provider and we are working with them to troubleshoot the issue. There is currently no estimated time to resolution and we will send updates as they are available

    ADDITIONAL INFORMATION:

    1. For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

    To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

  • {Network} Internet Slowness On-Campus for Wireless/ Wired, December 7, 9:45p
    December 7, 2017 10:17 PM

    This is an announcement from Technology Services (TS). Please see details below.


    NETWORK: Internet Slowness On-Campus for Wireless & Wired Connections

    Wednesday, December 7, beginning at 9:45p

    REASON FOR IMPACT: Technology Services is investigating an issue on-campus that is causing slow wireless and wired connection to the Internet. At this time we believe the issue is with network equipment provided by our Internet Service Provider and we are working with them to troubleshoot the issue. There is currently no estimated time to resolution and we will send updates as they are available

    ADDITIONAL INFORMATION:

    1. For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

    To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

  • PEOPLESOFT MAINTENANCE Update: Refreshes are Complete – Systems are back up
    December 6, 2017 12:40 PM

    Hello,

    This is an update from Technology Services about scheduled PeopleSoft outages. Please see details below.

    PeopleSoft Planned Outages:

    ·         TUESDAY DECEMBER 5th: DEV Refreshes [Completed]

    ·         WEDNESDAY DECEMBER 6th: TST Refreshes [Completed]

    Systems Impacted:

    o    DEV Refreshes:

    o   Impact: All PeopleSoft DEV environments will be unavailable [CS92DEV, FN92DEV, HR92DEV]

    o    Duration: Tuesday December 5th all day

    o    TST Refreshes:

    o    Impact: All PeopleSoft TST environments will be unavailable [PA91TST, CS92TST, FN92TST, HR92TST]

    o    Duration: Wednesday December 6th all day

     

    Reason for Impact: 

    o    Standard maintenance to maintain a secure reliable environment

     

    Please let us know if you have any questions or concerns.

     

    Best regards,

     

    Allison Brazil | Project Management Office

     

    UNIVERSITY OF PUGET SOUND

    Technology Services

    1500 N. Warner St. #1068

    Tacoma, WA 98416

    O: 253.879.3394

    pugetsound.edu 

     

     

  • PEOPLESOFT MAINTENANCE Update: Refreshes – DEV Complete, TST In Progress
    December 6, 2017 8:38 AM

    Hello,

    This is an update from Technology Services about scheduled PeopleSoft outages. Please see details below.

    PeopleSoft Planned Outages:

    ·         TUESDAY DECEMBER 5th: DEV Refreshes [Completed]

    ·         WEDNESDAY DECEMBER 6th: TST Refreshes [In Progress]

    Systems Impacted:

    o    DEV Refreshes:

    o   Impact: All PeopleSoft DEV environments will be unavailable [CS92DEV, FN92DEV, HR92DEV]

    o    Duration: Tuesday December 5th all day

    o    TST Refreshes:

    o    Impact: All PeopleSoft TST environments will be unavailable [PA91TST, CS92TST, FN92TST, HR92TST]

    o    Duration: Wednesday December 6th all day

     

    Reason for Impact: 

    o    Standard maintenance to maintain a secure reliable environment

     

    Please let us know if you have any questions or concerns.

     

    Best regards,

     

     

    Allison Brazil | Project Management Office

     

    UNIVERSITY OF PUGET SOUND

    Technology Services

    1500 N. Warner St. #1068

    Tacoma, WA 98416

    O: 253.879.3394

    pugetsound.edu 

     

     

  • PEOPLESOFT MAINTENANCE: Refreshes Tuesday December 5th – Wednesday December 6th {myPugetSound} {PeopleSoft Campus} {PeopleSoft Human Resources} {PeopleSoft Financials}
    December 4, 2017 8:32 AM

    Hello,

    This is an announcement from Technology Services about upcoming scheduled PeopleSoft outages. Please see details below.

    PeopleSoft Planned Outages:

    ·         TUESDAY DECEMBER 5th: DEV Refreshes

    ·         WEDNESDAY DECEMBER 6th: TST Refreshes

    Systems Impacted:

    o    DEV Refreshes:

    o   Impact: All PeopleSoft DEV environments will be unavailable [CS92DEV, FN92DEV, HR92DEV]

    o    Duration: Tuesday December 5th all day

    o    TST Refreshes:

    o    Impact: All PeopleSoft TST environments will be unavailable [PA91TST, CS92TST, FN92TST, HR92TST]

    o    Duration: Wednesday December 6th all day

     

    Reason for Impact: 

    o    Standard maintenance to maintain a secure reliable environment

     

    Please let us know if you have any questions or concerns.

     

    Best regards,

     

     

    Allison Brazil | Project Management Office

     

    UNIVERSITY OF PUGET SOUND

    Technology Services

    1500 N. Warner St. #1068

    Tacoma, WA 98416

    O: 253.879.3394

    pugetsound.edu 

     

     

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