Service Announcements

Technology Services utilizes an Incident Communication Plan to facilitate timely communication regarding technology maintenance and service interruptions to Puget Sound Critical Services. As part of this plan, Technology Services posts announcements on this page and encourages Puget Sound community members to sign up for our TS Communications listserv.

To opt in to the TScommunications listserv:

1. Navigate to https://mailweb.pugetsound.edu/mailman/listinfo 
2. Locate TScommunications from the list and click on the name.
3. Fill out the information in the “Subscribing to TScommunications” section.

To prevent TS notifications from being lost in your inbox or to learn more about filtering messages, check out these resources:

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  SUBSCRIBE TO SERVICE ANNOUNCEMENTS

  • {Network} Intermittent Firewall Issues/ Internet Outage, October 19 beginning at 1:15 p.m.
    October 19, 2018 1:33 PM

    This is an announcement from Technology Services (TS). Please see details below.

    NETWORK: Intermittent Firewall Issues/ Internet Outage

    October 19, beginning at 1:15 p.m.

    REASON FOR IMPACT: Technology Services is working with our Palo Alto vendor to resolve an issue with our firewall. The campus experienced a brief Internet outage around 1:15 p.m. where access to off-campus Internet sites was not working. That issue was resolved, but we are still working on the original issue. We will send out an update via the TS Communications list when we have more information or if we experience any other Internet issues.

     

    ADDITIONAL INFORMATION:

    ·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

     

    To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

     

  • {PeopleSoft DEV/TST} Patch Maintenance: Thurs October 18 @ 12 p.m. – 5 p.m. [COMPLETE]
    October 19, 2018 9:08 AM

    This is a message from Technology Services regarding upcoming scheduled Patch Maintenance. Please see details below.

     

    PEOPLESOFT DEV & TST:  Patch Maintenance [COMPLETE]

    Thursday, October 18 @ noon – 5 p.m.

     

    SYSTEMS IMPACTED:

    ·         DEV: All PeopleSoft DEV environments will be unavailable [PA91DEV, CS92DEV, FN92DEV, HR92DEV]

    ·         TST: All PeopleSoft TST environments will be unavailable [PA91TST, CS92TST, FN92TST, HR92TST]

     

    REASON FOR IMPACT

    ·         Standard maintenance to maintain a secure, reliable environment

     

    Please let us know if you have any questions or concerns.

     

    Lindsay Morris  |  TS Director of Project Management 

    UNIVERSITY OF PUGET SOUND

    Technology Services

    1500 N. Warner St. #1068

    Tacoma, WA 98416

    O: 253.879.2854

    M: 231.330.8502

    pugetsound.edu 

     

  • {Network} Firewall Maintenance – Friday, October 19, 4:00 a.m. to 5:00 a.m.
    October 18, 2018 4:55 PM

    This is an announcement from Technology Services (TS). Please see details below.

    NETWORK: Firewall Maintenance

    Friday, October 19, 4:00 a.m. to 5:00 a.m.

    REASON FOR IMPACT: Technology Services will be performing maintenance on our firewall during this timeframe to troubleshoot an interface issue we’ve encountered. During this maintenance window there will be a couple brief, less than a minute, Internet outages while we put one of the firewalls into maintenance mode and then again when we take it out of maintenance mode.

     

    ADDITIONAL INFORMATION:

    ·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

     

    To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

     

  • {PeopleSoft DEV/TST} Patch Maintenance: Thurs October 18 @ 12 p.m. – 5 p.m.
    October 17, 2018 9:23 AM

    This is a message from Technology Services regarding upcoming scheduled Patch Maintenance. Please see details below.

     

    PEOPLESOFT DEV & TST:  Patch Maintenance

    Thursday, October 18 @ noon – 5 p.m.

     

    SYSTEMS IMPACTED:

    ·         DEV: All PeopleSoft DEV environments will be unavailable [PA91DEV, CS92DEV, FN92DEV, HR92DEV]

    ·         TST: All PeopleSoft TST environments will be unavailable [PA91TST, CS92TST, FN92TST, HR92TST]

     

    REASON FOR IMPACT

    ·         Standard maintenance to maintain a secure, reliable environment

     

    Please let us know if you have any questions or concerns.

     

    Lindsay Morris  |  TS Director of Project Management 

    UNIVERSITY OF PUGET SOUND

    Technology Services

    1500 N. Warner St. #1068

    Tacoma, WA 98416

    O: 253.879.2854

    M: 231.330.8502

    pugetsound.edu 

     

  • {PeopleSoft Human Resources} Unplanned Outage – Mon 10/8 @ 9 a.m. – current [update @ 4 p.m.]
    October 8, 2018 4:03 PM

    This is an announcement from Technology Services (TS). Please see details below:

    PeopleSoft Human Resources: Unplanned Outage  – Update

    Monday October 8 @ 9 a.m.- current

    SYSTEMS IMPACTED: Time for Non-exempt Employees posted after Friday, October 5 @ 6 p.m. was not showing up for Manager Time Approvers. A workaround has been identified and managers should now be able to view and approve this time. Technology Services and Human Resources are continuing to review and resolve the cause of the issue.  

    ADDITIONAL INFORMATION:

    ·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

     

    To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

     

  • {PeopleSoft Human Resources} Unplanned Outage – Mon 10/8 @ 9 a.m. – current
    October 8, 2018 10:12 AM

    This is an announcement from Technology Services (TS). Please see details below:

    PeopleSoft Human Resources: Unplanned Outage

    Monday October 8 @ 9 a.m.- current

    SYSTEMS IMPACTED: Time for Non-exempt Employees posted after Friday, October 5 @ 6 p.m. is not showing up for Manager Time Approvers. Technology Services and Human Resources are working to resolve the issue and confirm a workaround.

    ADDITIONAL INFORMATION:

    ·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

     

    To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

     

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