Service Announcements

Technology Services utilizes an Incident Communication Plan to facilitate timely communication regarding technology maintenance and service interruptions to Puget Sound Critical Services. As part of this plan, Technology Services posts announcements on this page and encourages Puget Sound community members to sign up for our TS Communications listserv.

To opt in to the TScommunications listserv:

1. Navigate to https://mailweb.pugetsound.edu/mailman/listinfo 
2. Locate TScommunications from the list and click on the name.
3. Fill out the information in the “Subscribing to TScommunications” section.

To prevent TS notifications from being lost in your inbox or to learn more about filtering messages, check out these resources:

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  SUBSCRIBE TO SERVICE ANNOUNCEMENTS

  • PeopleSoft PLANNED HR Oracle Database Upgrade – Fri, Apr 19th @ 6 – 8 p.m.
    April 18, 2019 3:20 PM

    PeopleSoft Upgrade: Planned HR Oracle Database Upgrade

    Friday, April 19th @ 6 – 8 p.m.

     

    SYSTEMS IMPACTED:  PeopleSoft Human Relations Management System will be unavailable during the maintenance window

     

    REASON FOR IMPACT: Upgrading databases is part of our standard practices to maintain a reliable environment.

     

    ADDITIONAL INFORMATION:

    ·         myPugetSound will still be available during the maintenance window.

    ·         Some of the links within myPugetSound may not work if they originate from PeopleSoft Human Relations Management System.

    ·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

     

    To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

     

     

        Steve

    Steve Dawson

    Technology Services

    Office: ext 3394

    Mobile: 757-234-1801

     

  • {PeopleSoft DEV/TST} Patch and Refresh Maintenance: Thurs April 25th @ 6 a.m. – Fri April 26th @ 5 p.m.
    April 18, 2019 9:35 AM

    This is a message from Technology Services regarding upcoming scheduled Patch and Refresh Maintenance. Please see details below.

     

    PEOPLESOFT DEV & TST:  Patch and Refresh Maintenance

    Thursday, April 25, 2019 from 6 a.m. – Friday, April 26, 2019 to 5 p.m.

     

    SYSTEMS IMPACTED:

    ·         DEV: All PeopleSoft DEV environments will be unavailable [PA91DEV, CS92DEV, FN92DEV, HR92DEV]

    ·         TST: All PeopleSoft TST environments will be unavailable [PA91TST, CS92TST, FN92TST, HR92TST]

     

    REASON FOR IMPACT

    ·         Standard patch maintenance and refreshing our databases to maintain a secure, reliable environment

     

    ADDITIONAL INFORMATION:

    ·         Communications about maintenance on PeopleSoft DEV and TST environments are delivered to the PeopleSoft distribution lists.

    ·         Communication about maintenance for PRD environments are routed through the TS Communications Listserv.

    ·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

     

     

        Steve

    Steve Dawson

    Technology Services

    Office: 253-879-3394

    Mobile: 757-234-1801

     

     

  • Canvas Learning Management System is operational
    March 29, 2019 2:34 PM

    This is an announcement from Technology Services (TS). Please see details below.

    SYSTEM: SERVICES RESTORED Canvas Learning Management System

    Services have been restored as of March 29, 2019 2:16 pm

    REASON FOR IMPACT: Services have been restored

     

    ADDITIONAL INFORMATION:

    ·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

     

    To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

     

    Mark F. Sauer

    Deputy CIO

    Technology Services

     

    UNIVERSITY OF PUGET SOUND

    1500 N. Warner St. #1068

    Tacoma, WA 98416-1068

    T: 503.816.4131

    msauer@pugetsound.edu

    www.pugetsound.edu/ts

     

  • Canvas Learning Management System Outage 32019 1:30PM
    March 28, 2019 3:58 PM

    This is an announcement from Technology Services (TS). Please see details below.

    SYSTEM: Canvas Learning Management System unplanned outage

    March 28, 2019 1:30pm, no ETR

    REASON FOR IMPACT: The Canvas Learning Management System is a cloud based service.  Canvas is experience technical difficulties with their login and authentication system.  Customers are unable to access Canvas LMS.

     

    ADDITIONAL INFORMATION:

    ·         Canvas Support is aware of the outage and is working to identify the cause and restoration of the system.

    ·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

     

    To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

     

    Mark F. Sauer

    Deputy CIO

    Technology Services

     

    UNIVERSITY OF PUGET SOUND

    1500 N. Warner St. #1068

    Tacoma, WA 98416-1068

    T: 503.816.4131

    msauer@pugetsound.edu

    www.pugetsound.edu/ts

     

  • {PUGETSOUND SYSTEMS}: Patch Maintenance, Sunday Mar 10, 6 a.m.-3 p.m.
    March 10, 2019 2:50 PM

     

    This is an announcement from Technology Services (TS). Please see details below:

    The following planned maintenance actions have been completed.

    Puget Sound Systems and Applications: Planned Maintenance

    Sunday, March 10, 2019 from 6 a.m.-3 p.m.

    SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

    Campus file servers

    Email and calendar

    Moodle

    pugetsound.edu

    myPugetSound.edu  

    PeopleSoft Human Resources

    PeopleSoft Financials

    PeopleSoft Campus Solutions

    vDESK

    Various Puget Sound systems and applications

    DATE(s) of IMPACT: Sunday, March 10th, 6 a.m.-3 p.m.

    REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

    ADDITIONAL INFORMATION:

    ·       The university network, internet access and wireless will NOT be affected.

    ·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

    ·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

    To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

     

     

        Steve

    Steve Dawson

    Technology Services

    Office: ext 3394

    Mobile: 757-234-1801

     

  • PeopleSoft DEV/TST Planned Maintenance: Thurs, Mar 14th @ 6 a.m. – Fri Mar 15th @ 5 p.m.
    March 7, 2019 9:28 AM

    This is a message from Technology Services regarding upcoming scheduled Patch Maintenance. Please see details below.

    PEOPLESOFT DEV & TST: Planned Maintenance

    Thursday, March 14th @ 6 a.m. – Friday, March 15th @ 5 p.m. 

    SYSTEMS IMPACTED:  

    ·         DEV Refreshes:

    o   Impact: The following PeopleSoft DEV environments will be unavailable [PA91DEV, CS92DEV, FN92DEV, HR92DEV]

    o   Duration: Thursday, March 14th all day

    ·         TST Refreshes:

    o   Impact: All PeopleSoft TST environments will be unavailable [PA91TST, CS92TST, FN92TST, HR92TST]

    o   Duration: Friday, March 15th all day

     

    REASON FOR IMPACT: Refreshing our databases is a standard practice to maintain reliable environments.

     

    ADDITIONAL INFORMATION:

    ·         Communications about maintenance on PeopleSoft DEV and TST environments are delivered to the PeopleSoft distribution lists.

    ·         Communication about maintenance for PRD environments are routed through the TS Communications Listserv.

    ·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

     Please let us know if you have any questions or concerns.

     

        Steve

    Steve Dawson

    Technology Services

    Office: ext. 3394

    Mobile: 757-234-1801

     

     

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