Service Announcements

Technology Services utilizes an Incident Communication Plan to facilitate timely communication regarding technology maintenance and service interruptions to Puget Sound Critical Services. As part of this plan, Technology Services posts announcements on this page and encourages Puget Sound community members to sign up for our TS Communications listserv.

To opt in to the TScommunications listserv:

1. Navigate to https://mailweb.pugetsound.edu/mailman/listinfo 
2. Locate TScommunications from the list and click on the name.
3. Fill out the information in the “Subscribing to TScommunications” section.

To prevent TS notifications from being lost in your inbox or to learn more about filtering messages, check out these resources:

Manage email message by using rules
Find a message or item with instant search 


  SUBSCRIBE TO SERVICE ANNOUNCEMENTS

  • {Server/Network Battery System} Planned System Replacement: Saturday Jan 25 @ 6:30 a.m. – Monday Jan 27 @ 5:00 p.m.
    January 23, 2020 4:15 PM

    This is an announcement from Technology Services (TS). Please see details below.

    Server/Network Battery System: System Replacement

    Saturday, January 25 @ 6:30 a.m. – Monday, January 27 @ 5 p.m.

    REASON FOR IMPACT: To ensure a reliable computing environment Technology Services will be replacing half of our primary battery backup systems that support our core server and network infrastructure.

     

    ADDITIONAL INFORMATION:

    ·         No downtime is expected.

    ·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

     

    To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

  • {PeopleSoft Campus Solutions} System Maintenance – Wed Jan 15, 12:10 p.m. [COMPLETE @ 12:15 p.m.]
    January 15, 2020 12:41 PM

    This is an announcement from Technology Services (TS). Please see details below.

    PeopleSoft Campus Solutions: System Maintenance [COMPLETE]

    Wednesday, January 15 from 12:10 p.m. to 12:20 p.m.

    REASON FOR IMPACT: Technology Services needs to reboot the PeopleSoft Campus Solutions system to resolve an error with provisioning in our Account Management system. If you are logged into PeopleSoft Campus Solutions you may be logged out of the system or receive an error during the maintenance window.  

     

    ADDITIONAL INFORMATION:

    ·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

     

    To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

     

  • {PeopleSoft Campus Solutions} System Maintenance – Today – Wed Jan 15, 12:10 p.m.-12:20 p.m.
    January 15, 2020 10:14 AM

    This is an announcement from Technology Services (TS). Please see details below.

    PeopleSoft Campus Solutions: System Maintenance

    Wednesday, January 15 from 12:10 p.m. to 12:20 p.m.

    REASON FOR IMPACT: Technology Services needs to reboot the PeopleSoft Campus Solutions system to resolve an error with provisioning in our Account Management system. If you are logged into PeopleSoft Campus Solutions you may be logged out of the system or receive an error during the maintenance window.  

     

    ADDITIONAL INFORMATION:

    ·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

     

    To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

     

  • [Tscommunications] {\StaffFiles} Issues Accessing Network Shares
    December 17, 2019 9:25 AM

    This is an announcement from Technology Services (TS). Please see details below.

    \Stafffiles: Instructions for Accessing StaffFiles/Network Shares After Recent Upgrade

    Tuesday December 17 @ 7:30 a.m.

    REASON FOR IMPACT: Technology Services (TS) migrated the file server wnfs03 [//StaffFiles] to a new server. If someone is not able to access files, connect to //stafffiles or connect to a network share on a Windows machine, Technology Services suggests taking the following steps:

    1) Click the Start Menu, type "cmd", right click on "Command Prompt" and click "Run As Administrator"

    2) In the new window, type: "ipconfig /flushdns" (without the quotes) then hit "Enter" on your keyboard

    3) If that does not work, please restart your computer

    4) You can also try re-mapping your network share: https://www.pugetsound.edu/files/resources/mapping-to-a-network-share-2.pdf

    5) If you need further assistance, please call 253-879-8585

     

    ADDITIONAL INFORMATION:

    ·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

     

    To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

  • {wnfs03} Planned Server Migration Fri Dec 13 @ 5 p.m. – Mon Dec 16 @ 7:30 a.m.
    December 11, 2019 4:48 PM

    This is an announcement from Technology Services (TS). Please see details below.

    Wnfs03: Planned Server Migration

    Friday December 13 @ 5 p.m. – Monday December 16 @ 7:30 a.m.

    REASON FOR IMPACT: Technology Services will be migrating the file server wnfs03 to a new server this weekend.

     

    ADDITIONAL INFORMATION:

    ·         Files written over the maintenance period may not be available when the new server is put into production.  Technology Services will retain data written over the weekend on the old server and move it after the migration to the new server is complete.

    ·         Please reboot your system if you are unable to access files after the maintenance is complete.

    ·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

     

    To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

  • {Network} Intermittent Internet Connectivity Concerns – Wed Dec 11 @ 12:45 p.m. – 1:47 p.m. [RESOLVED]
    December 11, 2019 3:09 PM

    This is an announcement from Technology Services (TS). Please see details below.

    NETWORK: Intermittent Internet Connectivity Concerns [RESOLVED]

    December 11, 2019 at 12:45 p.m. – 1:47 p.m.

    REASON FOR IMPACT: Technology Services has noticed intermittent issues with Internet/Network connectivity. Some users may have experienced issues connecting to the internet. Our vendor for network connectivity experienced a short outage and the issue has been stabilized. The vendor has engineers investigating the cause.

    ADDITIONAL INFORMATION:

    ·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

     

    To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

     

View Full Feed