Service Announcements

  • Campus Printing Issues 05/19/2017
    May 19, 2017 11:52 AM

    TS is currently troubleshooting a network issue that has caused some campus printing problems (e.g. you receive a printing error or your computer shows the printer as “Offline” even though the printer itself is on and ready). We’re working to resolve this as quickly as possible. For more information please contact the Service Desk at 253-879-8585.

  • Campus Systems Unavailable Due to Scheduled Maintenance 05/21/2017 [completed]
    May 15, 2017 1:23 PM

    [updated 05/21/2017 9:30 a.m.] Our scheduled maintenance has been completed.

    [original] Production server patch maintenance is scheduled for Sunday, May 21st, from 3:00 a.m. until noon. During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.

    Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

  • vDesk Outage – 05/12/17 [RESOLVED]
    May 12, 2017 10:23 AM

    1:20p – The vDesk environment is available. Thank you for your patience.

    10:23a – We are experiencing an issue with our vDesk environment that is preventing people from accessing any of the vDesk clients/ resources. We are working with the vendor to resolve this issue as quickly as possible. If you would like notification when vDesk is available again, please contact the Service Desk at 253-879-8585.

  • Network Maintenance – 05/03/2017
    May 3, 2017 4:25 PM

    Network will be performing a quick network change in Wheelock’s attic at midnight tonight. There will be a short outage of about 5 minutes.

  • Telecom Upgrade – 05/02/2017 [Complete]
    May 1, 2017 1:26 PM

    We will be making some configuration change on the telephone system starting at 6 PM on 05/02/2017.  These changes will allow for Music on Hold to be played when a user is put on hold.  All VOIP phones will reset unless you are on an active call.  The resets will take about 30-45 seconds for each phone.

  • SafeConnect Access Issue – 05/01/2017 [Resolved]
    May 1, 2017 9:36 AM

    Update: SafeConnect has been fully updated.  Thank you for your patience.

    Update: Per SafeConnect’s recommendation they are performing an additional upgrade.  While this is happening access to the SafeConnect dashboard will be limited.

    Update: The web service was unresponsive.  SafeConnect restarted the web service and all is well now.

    We are having issues accessing the SafeConnect administration page.  The cause is unknown but may be related to the upgrade that took place on Friday.

    Updates to follow.
    Thank you!

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