Password Policy & Management

Protect Your Password!
Always protect your Puget Sound username and password so no one else can use it to access your information or jeopardize the university’s resources.

Remember, Technology Services will NEVER ask you to provide your password by email!
Video: How to Reset Your Password

Password Requirements

Puget Sound passwords must:

  • Be 12 to 32 characters in length
  • Contain an uppercase letter (A-Z), a lowercase letter (a-z), and a symbol (e.g. +#!%:^)
  • Not contain any part of your name, username, or a space
  • Be different than your past ten Puget Sound passwords.

Password Expiration

Passwords are valid for 8 months. You will be notified 14 days before your password expires.

Security Guidelines

Password Creation

Selecting a strong password is an important aspect in securing your account and protecting University of Puget Sound information. Generally, longer passwords are stronger; therefore, Technology Services encourages the use of passphrases containing multiple, random words or a sentence-like series of words.

The password you select for your Puget Sound account should be unique and not utilized elsewhere. A strong password should be easy for you to remember but difficult for others to guess or crack.

Avoid selecting a weak password that has any of the following characteristics:

  • The password is used for other accounts and services such as personal email, online banking, subscription services, social media, etc. 
  • The password contains personal information such as birthdates, addresses, phone numbers, or names of family members, pets, and friends. 
  • The password is a single word found in a dictionary (English or foreign). This includes any derivation where the word is spelled backward, preceded by, or followed by a single number or symbol (e.g. Password!, 1drowssaP).
  • The password consists primarily of words connected with Puget Sound culture (e.g. Loggers, Grizz, Puget Sound, To The Heights), locale (e.g. Tacoma), academic schedule (e.g. Spring2021), or building names (e.g. Wheelock).
  • The password contains repeated number patterns (e.g. aaabbb, qwerty, zyxwvuts, 123321).
  • The password is on a list of commonly-used passwords or on a list of passwords obtained from data breaches.

Password Protection

Guidance for Password Security

  • Never share your password with anyone. 
  • Never enter your password on websites you do not recognize, submit a password via online forms or questionnaires, or insert your password into email messages.
  • Avoid writing down your password and/or leaving it in an easily accessible location physically or electronically. 
  • Do not use the “Remember Password” feature of applications such as web browsers. A secure password manager may be utilized if you must store login information.
  • If you suspect your password may have been compromised, immediately change your password and contact the Service Desk for assistance in remediating the incident.

Guidance for Shared Accounts or Service Accounts

  • When an employee or student employee leaves the university or changes positions, change any shared passwords as soon as possible.
  • Always change any default password associated with accounts or hardware devices.
  • Consider using a secure password manager to store shared login information. 

Password Management

Change Puget Sound Password

From myPugetSound

You can change your Puget Sound password in myPugetSound by following the instructions below. Changing your password in myPugetSound will change it for all applications using the Puget Sound Login. Allow three minutes after changing your password for this synchronization to take effect.

  1. Go to
  2. Login to myPugetSound using your current password.
  3. From the Actions List , click Password and Security.
  4. Enter your current password and click Next.
  5. In the Password section, click Change Password
  6. Create a new password meeting the password requirements and enter it twice.
  7.  Click Change.
  8. If you are using a university-owned Windows computer on campus, please log off the computer immediately after changing your password, and then log back in using your new password.
  9. If you are using a university-owned Windows computer off campus, please connect to the VPN, lock the computer (Windows key and letter L key), and log back in with your new password.
  10. If you have your Puget Sound email account added to a smartphone, tablet, or a personal computer, please make sure to update the password there immediately after changing your password.

From Webmail

  1. Go to
  2. Login using your current username and password.
  3. Click the gear icon  then click Change password.
  4. Enter your current password in the Current password field.
  5. Create a new password meeting the password requirements and enter it in both the New password and Confirm new password fields.
  6. Click Save

Forgotten Password

If you've forgotten your Puget Sound password, go to myPugetSound and click Forgot Password. 

You will be prompted to confirm your identify before you are able to reset your password, including entering your personal email address and answering your security questions.

Updating Security Questions and Personal Email Address

To update your personal email address in myPugetSound:

  1. From the Actions List , click Password and Security.
  2. Click Update Personal Email Address.
  3. Click on the Personal email address listed.
  4. Type in the correct personal email address in the Email field then click Save.

To update your security questions and answers:

  1. From the Actions List , click Password and Security.
  2. Click Update Security Questions.
  3. To remove a security question, click the minus (-) sign.
  4. To add a security question, click the plus (+) sign.
  5. Please note that you will need to enter the answer in all fields before you can click Save.


For assistance, contact the Service Desk at 253.879.8585 or