This page provides information on resources available through the university's medical plan administrator and our Employee Assistance Program. For information on the campus response to the coronavirus pandemic, please visit University Response to COVID-19.
Employee Assistance Program
The university's Employee Assistance Program (EAP) has numerous resources available regarding COVID-19, including downloadable resources and webinars. Login following the instructions below and click on "BE INFORMED" under COVID-19.
Online access: You can receive information through the online library of downloadable materials and interactive tools by visiting the EAP website: www.guidanceresources.com (user name = LFGsupport; password = LFGsupport1).
Some of the resources available include:
- Coronavirus Digital Toolkit
- Coronavirus Webinars
- Essential Workers Guides
- Resiliency Resources
- Working From home
- Financial Support
Telephone consultations: You can speak confidentially with an experienced professional who will provide information, resources, and referrals. Toll-free telephone access is available 24 hours a day, seven days a week at the following toll-free, multi-lingual number: 888.628.4824
Premera, is regularly updating their website with information on COVID-19. Please see their website for information and frequently asked questions. You can also find information on getting care for COVID-19.
Premera is encouraging the use of virtual care when possible at this time. Virtual care options enable you to access care without leaving your house.
Teledoc allows you and your covered dependents to receive virtual care by a board-certified doctor. If you haven't used Teledoc before, here's how to get started (have your insurance card available):
- Visit Sign In at teledoc.com/premera
- Click Set Up Account
- Enter required information, including the fields on the My Medical History tab
You can access Teledoc by phone at 855.332.4059, or by video.
Call the 24-hour NurseLine for advice 24 hours/day, 7 days/week, 365 days/year.
When you call the NurseLine at 800.841.8343, your call is answered quickly by a registered nurse. The nurse will ask you questions and help you decide what to do.
Premera Coverage Related to COVID-19
Cost shares, including copays, deductible and coinsurance, have been waived for all COVID-19 related testing and treatments, or health complications associated with COVID-19, effective January 1 through October 1, 2020. This applies to both inpatient and outpatient treatment, including hospitalizations and medical transportation, and FDA-approved medications delivered inpatient for both in and out of network providers. All cost shares for telehealth services are also waived.
TIAA is rolling out a Market Volatility webinar to support employees during these unprecedented times. There are three different times to accommodate schedules. Please see the webinar flyer to see available times and how to enroll.
Other resources provided by TIAA on investments during uncertainty are on the TIAA website. You can also review these additional articles recommended by TIAA:
- If you have questions about filing a claim for unemployment benefits, please visit esd.wa.gov.
- For more information on unemployment benefits eligibility, please review this eligibility checker (PDF).
- If you have questions about Washington Paid Family & Medical Leave, please visit paidleave.wa.gov.
- COVID-19 Testing Registration Forms (PDF)