Service Announcements

  • Pre-Production Server Patch Maintenance 2/14/2016
    February 9, 2016 8:34 AM

    Pre-Production Server Patch Maintenance is scheduled for Sunday, 2/14/2016, from 8 am. to 5 pm. This should NOT affect any production services such as email, individual and departmental file shares, database applications, or web services (Moodle, vDesk, etc.). If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

    Technology Services schedules regular maintenance windows generally on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

  • PeopleSoft Enhancement Installation, January 22 and January 25 [COMPLETED]
    January 22, 2016 11:55 AM

    [1/26/2016, 10:13 am] Work has been completed on this installation.

    [Original] PeopleSoft will be undergoing work to enhance password and username self-service functionality.  No loss of service is expected, however we will post updates should this work pose any issues during this installation window.

    Thank you!

     

  • Unable to access email via Webmail 1/12/2016
    January 12, 2016 9:47 AM

    Some members of the campus community have reported that they are unable to access their email via Webmail. After logging in to Webmail, they receive a page that says “Bad Request.” They are still able to access email via Outlook and a mobile device. We apologize for the inconvenience and are working to resolve this issue.

  • Outbound Long Distance Telephone Outage 1/11/2016 [RESOLVED]
    January 11, 2016 11:59 AM

    Some users are experiencing difficulties calling long distance phone numbers. We are aware of the issue and are currently working towards resolving the problem.

  • Campus Systems Unavailable Due to Scheduled Maintenance 01/10/2016
    January 4, 2016 11:16 AM

    [Update 1/10/2015 9:00 PM] We have nearly completed our production patch maintenance.  All systems have been fully patched as of 11:40 AM except for one portion of Exchange (our email and calendar system).  We expect to have that portion finished up tomorrow.  We do not expect that it will have any impact on end users. We’ll post an update to the blog when the final portion has been completed. If you experience any difficulties please contact the service desk at x8585.

    [Original] Production server patch maintenance is scheduled for Sunday, January 10, from 3:00 a.m. until noon. During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.

    Technology Services schedules regular maintenance windows generally on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!​

  • vDesk Unavailable Due To Scheduled Maintenance 12/21/2015
    December 18, 2015 3:17 PM

    vDesk will be unavailable while it is being upgraded on Monday, December 21 from 5 am – 7 am. The update will result in cosmetic changes only, and absolutely no different actions are required on your part. When you next login to vDesk after the upgrade, you will simply see new login and landing screens. All of the same software choices as before will appear and will function in exactly the same way.

    New login screen:
    vdesknew
    New landing page look:
    vdesknew2

    If you have any questions or concerns, please feel free to contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

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