Service Announcements

  • Puget Sound Web Services Disrupted 10/15/14 [Resolved]
    October 15, 2014 11:34 AM

    [Resolved] The university’s website and blogs server were unavailable this morning between 1:00 and 7:00 a.m. due to an unexpected outage. Service has now been restored. We apologize for any inconvenience caused by this disruption in service. Please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you experience any issues with these or other services. Thank you!

  • Webmail SSL Certificate Renewal 10/8/2014 [Completed]
    October 8, 2014 5:31 PM

    The SSL certificate for Webmail will be renewed at 6 p.m. today, 10/8/2014.  The impact of this change should be minimal, and all email services including Webmail should remain available during this time. The process should take about 10 minutes to complete.

    Thank you for your patience.

    [Update] The work was completed successfully. Certain versions of Firefox on the MacIntosh may have trouble with the new certificate.We are investigating the issue.

  • Email Upgrade and Pre-Production Patch Maintenance 10/12/14 [completed]
    October 7, 2014 5:36 PM

    [Updated 10/12/2014, 8:40 am ] The email services upgrade, was unsuccessful and was rolled back to before the upgrade started this morning.  All other server updates have been completed, and services affected are back online.

    [Original post] An upgrade to the campus email system and patch maintenance on the pre-production servers are scheduled for Sunday, 10/12/14, from 3 a.m. to noon.

    Email services will be disrupted during the upgrade which involves updating the theme on the sign-in page for Webmail, also known as Outlook Web Access or OWA.

    Other services, such as Cascade and PeopleSoft, individual and departmental file shares, and web services (Moodle, vDesk, the university’s website, etc.), should NOT be affected.

    The maintenance window will include security SSL updates to some production servers, but most services should not be affected as part of that process.

    If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

    Technology Services schedules regular maintenance windows on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

  • Puget Sound email temporarily unavailable 9/28/2014 [Resolved]
    September 28, 2014 6:33 PM

    [Updated 9/28/2014 4:50 pm] Email is available again. Thank you for your patience!

    [Original post] Puget Sound campus email service will be interrupted for the next few hours. This will affect all campus users. Once restored, users need not take any action: email on mobile devices and personal computers will just begin to function normally again. We apologize for the inconvenience.

  • Residential Internet Service Degradation 8/29/2014 [Resolved]
    August 29, 2014 12:17 PM

    We will be doing some configuration changes to the residential internet this morning to solve some service degradation (slow internet speeds). This may cause some short drops in the residential internet during this time. This affects only the residence halls, houses, and Union Ave. fraternities and sororities; academic and administrative internet connectivity will not be affected.

    [Updated 2:00 p.m.] Configurations were completed around noon, and the residential internet is returned to full service. Thank you for your patience.

  • Web server emergency maintenance 08/18/2014 at 9:00 PM [completed]
    August 18, 2014 2:31 PM

    [Updated 9:11 PM 08/18/2014] Our maintenance on the web server has been completed.

    [Original post] At 9:00 PM on 08/18/2014 we will be performing emergency maintenance on the main web server that may result in unavailability of the Puget Sound web site, http://pugetsound.edu. This maintenance window is expected to last approximately 10 minutes.

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