Info for Parents Counselors

Student Account Credit Balance

A credit on your student account is represented by a negative balance (-$2,582 for example) in the Bill + Payment system. You can contact Student Financial Services to refund this credit balance to you. A credit balance may come from an over payment or financial aid that exceeds billable charges.

 

How to Request a Refund

Puget Sound prefers to direct deposit refunds electronically to your bank account (available only to students). Please set up an eRefund profile in Bill + Payment in order to receive your direct deposit.  Select the following link for steps to get an eRefund Profile Setup.

Refunds can be requested as soon as a credit balance appears on your account after financial aid has posted (pending financial aid does not create a credit balance).  Refunds cannot be released until the first day of the semester.

Undergraduate Students
  • Must submit a request to sfs@pugetsound.edu or by completing a Financial Aid Refund Request Form in the office (located in Jones Hall 019)
  • Refund will be processed the first week of class, may take up to 5 business days to receive funds
  • Funds will be available to you via eRefund through Bill + Payment or via paper check
Parent PLUS Loan Refunds
  • No request form needed, we will start the refund process about 2 weeks into the semester; once a credit is present on the student account
  • Paper check is the only way we can refund to parents at this time
  • PLUS Loan credits are only issued to the student directly if the parent borrowing the loan indicated it is okay to do so via the PLUS Loan Application 
    • Refunds are delayed to allow for the majority of changes to billing (through 10th day each semester) to finalize
    • This minimizes situations where charges are added to the student account after the credit is sent to the family; which would require payment of the new charge back to the student account
    • If the refund is needed earlier, please email sfs@pugetsound.edu
graduate students
  • No request form needed, we will start the refund process once a credit is present on the student account (for those borrowing through the federal student loan programs)
  • Refunds will be processed the first day of class or, once confirmed on site for those participating in Internships (PT), Affiliations (OT) or Student Teaching (MAT)
  • Funds will be available to you via eRefund through Bill + Payment or via paper check

Credit Balance at the end of the Academic Year

NOTE:  At the end of Spring Semester (mid-May) we will issue refunds of financial aid credit balances back to the student or family.  Financial Aid from one academic year will not pay a future (or previous) academic year balance outstanding on the student account.