Frequently Asked Questions

Please see below for frequently asked questions regarding G Suite's use on campus. Please see G Suite FAQ or contact servicedesk@pugetsound.edu if you cannot find what you're looking for. 

Frequently Asked Questions

How do I learn how to use G Suite for Education?

We offer many resources, such as Help Centers and online presentations in our G Suite Learning Center, to help you train your users.  Click on the links below to be directed to the G Suite Learning center.

 

Overview

 

Communicate

 

Store

 

Collaborate

Quick Start Guide

Cloud Search

Drive Docs
Mobile

Hangouts

    Sheets
   

 

Groups

    Slides
   

 

Google+

    Forms
            Sites
             Keep

How much storage do users get with G Suite for Education?

Each user has unlimited storage for Google Drive, Gmail, and Google Photos.

What's the difference between G Suite for Education and G Suite Basic?

Here's a comparison of G Suite for Education and G Suite Basic:

  G Suite for Education G Suite Basic
Cost Free Fee per user
Google Sites 100GB 10GB plut 500MB per number of paid users
Storage for Google Drive, Gmail, and Google Photos Unlimited 30GB
Google Vault Free $5 add-on fee per user, or included with an upgrade to G Suite Business or G Suite Enterprise

Why isn't Gmail an available resource? 

Puget Sound will continue to host email through Webmail at webmail.pugetsound.edu. Users will get G Suite notifications, like when a document has been shared or a calendar updated, via Webmail.

Will there be advertisements with G Suite for Education?

In all educational domains, ads are turned off for G Suite for Education services. K–12 G Suite for Education users don't see ads in Google Search when signed in with their G Suite for Education accounts.

What information cannot be added to any Google App?

High Risk Data may not be placed in any Google app. This includes, but is not restricted to:

  • Patient health information
  • Export control information
  • Social Security numbers
  • Financial account numbers
  • Driver's license numbers
  • Health insurance policy ID numbers
  • Credit card numbers

Can G Suite for Education be used in compliance with the Family Educational Rights and Privacy Act (FERPA)?

Yes. G Suite for Education core services comply with the Family Educational Rights and Privacy Act (FERPA). Avoid putting FERPA related material, including student identification or grading information, within a shared document or Drive.

Can G Suite for Education be used in compliance with the Children's Online Privacy Protection Act (COPPA) of 1998?

Yes. We contractually require that schools using G Suite for Education get the parental consent required by COPPA. Our services can be used in compliance with COPPA as long as a school has parental consent. 

Privacy

The G Suite for Education Privacy Notice describes how Google collects and uses information with G Suite for Education accounts.  As stated in this Privacy Notice, for G Suite for Education users in Primary/Secondary (K-12) schools, Google does not use any user personal information (or any information associated with a Google Account) to target ads.

The Core Services are provided for educational use under a school’s G Suite for Education Agreement and Data Processing Amendment (if this amendment is accepted by the school).

As detailed on the Additional Services page, most Additional Services are governed by the Google Terms of Service and Privacy Policy, and some Additional Services also have service-specific terms. The chart below highlights some differences between Core and Additional Services.

Services G Suite for Education Core Services Additional Services
Terms G Suite for Education Agreement and Data Processing Amendment Google Terms of Service and Privacy Policy, and service-specific terms
Data use User personal information collected in the Core Services is used only to provide the Core Services like Gmail, Docs, Sheets, and Slides. Information from all Additional Services can be used to provide, maintain, protect and improve them, and to develop new ones.
Ads No ads in Core Services, and no Customer Data from Core Services is used for advertising purposes (in either Core or Additional Services). Additional Services may show ads. For G Suite for Education users in Primary/Secondary (K-12) schools, Google does not use any user personal information (or any information associated with a Google Account) to target ads. 
Security Core Services are included in G Suite security audits and certifications (ISO 27001, SOC 2 and SOC 3). All Additional Services meet Google’s high standards for information security.
Sharing Limitations Google does not share Customer Data in Core Services with third parties, except in the limited circumstances outlined in our Privacy Policy (such as with consent or when required by law). The G Suite agreement's confidentiality provisions also limit how Customer Data in the Core Services can be shared with third parties. Google does not share personal information with third parties, except in the limited circumstances outlined in our Privacy Policy (such as with consent or when required by law).