Technology Services consists of Client Support and Educational Technology Services, Enterprise Information Services, Network and Server Systems, and the Project Management Office.
Most Puget Sound technology systems including, but not limited to, Cascade, PeopleSoft, Moodle, Mahara, Webmail, and the university’s blog server were not affected by Heartbleed, the serious vulnerability in OpenSSL that has been in the news over recent days.
Technology Services has applied updates to wireless controllers and the university’s web server to address the few areas possibly affected by Heartbleed. We are only recommending a change of Puget Sound password for those users of the university’s content management system (CMS) who have logged into the web server from an Internet connection outside the university’s network. All other users do not need to change their passwords unless they feel inclined to do so as an added precaution.
For questions or assistance, please contact the Technology Service Desk at 253.879.8585 or firstname.lastname@example.org.
Technology Services is pleased to announce that David Bilbrey has joined our staff as Desktop Support Specialist at the Technology Service Desk. A native of Tacoma and graduate of the University of Washington (UW), David has worked in information technology at UW Tacoma and UW Bothell. He currently resides in Puyallup with his wife, Emily, and daughter, Poppy.
A member of local bands Canon Canyon and Xylophones, David is a multifaceted singer/songwriter who plays guitar, bass, drums, and keyboard. David reports that Canon Canyon is set to release an album on vinyl this spring on his record label, Rural Wolf Records.
Welcome, David! We are very glad you’re here!
April is Student Employment Month, and Technology Services is pleased to take this opportunity to extend a great big “Thank You!” to our 53 student staff for their many contributions to the department and university. We wouldn’t be able to do what we do without YOU!
We also appreciate the good help and support of Career and Employment Services!
Technology Services is pleased to participate in the Campus Resource Fair in Trimble Forum from noon to 2:00 p.m. during Admitted Student Days on Saturday, April 5, Friday, April 11, and Friday, April 18.
Stop by our table to visit and pick up free goodies and our handout, Technology Services for Puget Sound Students. We can answer any questions you might have about the technology you’ll need, use, and want as a college student.
We look forward to seeing you there and back on campus this fall!
Chief Information Officer William Morse is quoted in a recent University Business article on help desk outsourcing in higher education. He cites lessons learned from Puget Sound’s one-time attempt at using an outside vendor for level one support, noting in particular the challenge to deliver service in this model with the kind of personal touch expected by campus communities at smaller institutions.