Policies & Recommendations
Computer and Network Use
- E-mail, Voice Mail and Network Access Policy governs use of university accounts, computers, and network resources.
- Privacy and Appropriate Use of Resources Policy describes limitations on the expectation of privacy and guidelines for use of university resources.
- The Technology-related HEOA Compliance Statement details how TS conforms with requirements in the Higher Education Opportunity Act of 2008.
Hardware & Software
- See the Software Standards and Supported Products Policy for the software products supported by TS.
- The Desktop Computer Purchase And Support Policy and Computer Replacements for Faculty and Staff define purchase requirements and support services for faculty and staff computers.
- Hardware Support for Operating Budget Purchases describes conditions of support for items under $500 purchased from departmental operating budgets.
- See the Minimum Hardware Requirements for the type of computers supported by TS.
Service
- See our Customer Service Priorities to understand how the TS customer service team prioritizes calls and the contact and response times set for each priority level.
